Frequently Asked Questions
Everything you need to know about our performance luxury apparel.
How can I ensure my Canada Goose product is authentic?
To guarantee authenticity, purchase only from authorized retailers or directly from our website. Look for our signature hologram stitched into every garment produced after 2011 as a mark of genuine quality.
What is covered under the Canada Goose Warranty?
We stand behind our products with a lifetime warranty against defects in materials and workmanship. If a product fails due to a manufacturing flaw, we will repair or replace it at our discretion.
How do I determine the right size for me?
We offer three distinct fits: Slim, Regular, and Relaxed. Please refer to our detailed Size Guide and Thermal Experience Index (TEI) to find the perfect warmth and fit for your specific environment.
What is your return and exchange policy?
We offer free returns within 30 days of purchase, provided the items are in original condition with all tags attached. Please note that certain collaborations and personalized items may be final sale.
How should I clean and store my parka?
For best results, we recommend professional dry cleaning for all down-filled parkas. Store your coat in a cool, dry place away from direct sunlight, and avoid using plastic garment bags which can trap moisture.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by region and will be calculated at checkout based on your specific location.